Shipping policy

Last updated: April 19, 2026

At VoltageGear (https://voltagegear.co.uk/), we aim to deliver your order as quickly and smoothly as possible. This Shipping Policy outlines our processing times, delivery estimates, and important shipping information.

1. Order Processing

  • Orders are processed within 1–3 business days (Monday to Friday)
  • Orders are not processed on weekends or public holidays
  • You will receive a confirmation email once your order has been placed
  • Once your order is dispatched, you will receive a shipping confirmation with tracking details

2. Delivery Times

Estimated delivery times:

  • United Kingdom: 5–10 business days
  • Europe: 7–12 business days
  • International: 7–15 business days

Please note that delivery times are estimates and may vary depending on location and external factors.

3. Shipping Costs

  • We offer free shipping on all orders unless stated otherwise
  • Any applicable shipping fees will be clearly displayed at checkout

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.
You can use this to monitor your delivery status at any time.

5. Delays

While we strive to meet delivery estimates, delays may occur due to:

  • High demand or peak seasons
  • Courier delays
  • Customs or import processing
  • Weather or unforeseen circumstances

We are not responsible for delays caused by third-party carriers.

6. Incorrect Address

Please ensure your shipping details are correct at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer
  • If you notice an error, contact us immediately

7. Lost or Stolen Packages

If your package is lost or marked as delivered but not received:

  • Please contact us within 7 days of the delivery date
  • We will investigate the issue with the courier and assist you accordingly

8. Customs & Duties

For international orders:

  • Customs fees or import duties may apply depending on your country
  • These charges are the responsibility of the customer

9. Contact Us

If you have any questions about your shipment, please contact us:

Email: azizjillanirana@gmail.com
Address: 14 Kingsway West, DD38QF