Refund policy
Last updated: April 19, 2026
At VoltageGear (https://voltagegear.co.uk/), we aim to ensure you are fully satisfied with your purchase. If you are not completely happy, we are here to help.
1. Returns
You have the right to return your order within 30 days of receiving your item.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged items not due to our error
- Items returned without original packaging
- Personal or hygiene-related products (if opened or used)
3. Refunds
Once your return is received and inspected:
- We will notify you of approval or rejection
- If approved, your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
4. Exchanges
We only replace items if they are
- Defective
- Damaged on arrival
If you need an exchange, please contact us with photos of the issue.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Shipping costs are non-refundable
- We recommend using a tracked shipping service
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with the following:
- Your order number
- Clear photos of the item
We will resolve the issue as quickly as possible.
7. Cancellations
Orders can only be cancelled within 12 hours of placing the order.
After this time, your order may already be processed or shipped.
8. Contact Us
For returns, refunds, or support, contact us at:
Email: azizjillanirana@gmail.com
Address: 14 Kingsway West, DD38QF